Case Study
Glu Mutual: Digital Direct Life Insurance Enablement
Business Results
Increased engagement
A digital-first, direct-to-customer platform improved client interaction through seamless onboarding and communication tools.
Improved processing
Straight-through processing and integrated APIs significantly streamlined policy and claims workflows.
Growth in automation
Implementation of orchestration standards and scalable architecture enabled future-ready automation across core insurance functions.
Headquarters: Cape Town, South Africa
Industry: Retail Life Insurance
Use Case: Workflow Orchestration • Reporting Automation • Customer Communication
Department: Digital Enablement, Core Insurance Platform
Integrations: SnapLogic, Alfresco (Community Edition), JasperSoft, Sapiens CoreSuite, Power BI and Sapiens Intelligence
Setting the Stage
Glu Mutual is a digital-first life insurer built to disrupt traditional models through automation and direct-to-customer operations.
Established by PPS Mutual, Glu Mutual was conceived as a lean, cloud-native insurer, free from legacy systems and designed from the ground up for digital engagement.
Its strategic intent is to simplify the insurance experience through automation, streamlined processes, and straight-through processing.
The Challenge
Falcorp was engaged to build Glu’s digital foundation, integrating systems and supporting its transition from startup to scalable operation.
Our mandate included delivering the Digital Enablement Layer (DEL) that connects Glu’s core policy administration system Sapiens CoreSuite with a range of digital services.
This integration enabled document management, reporting, and automation functions. Falcorp continues to play a strategic role through managed services and enhancements aligned with Glu’s growth roadmap.
Glu faced the challenge of launching a new insurer rapidly, with modern integration, limited internal IT, and a need for scalable, secure digital operations.
The project involved launching a greenfield insurer under ambitious timelines, requiring seamless integration with Sapiens while maintaining a modular, headless architecture. With minimal in-house IT resources, the solution had to be vendor-led but avoid vendor lock-in.
Requirements included secure, digital-first document handling, consolidated reporting across operational metrics, and a future-ready platform that supports claims automation, AI, and real-time servicing.
Distinctive positioning was essential to stand apart from both legacy insurers and new insurtech competitors.
The Solution
Falcorp delivered an integrated platform architecture, enabling Glu’s core processes through secure content management, reporting, and service orchestration.
We implemented SnapLogic as the central integration layer, serving as the API gateway and orchestration hub. Alfresco was deployed for secure content creation and archival of policy documents, while JasperSoft enabled regulatory and operational reporting.
Our architecture supported CRM integration, direct onboarding, and compliance workflows, all aligned with Glu’s service-oriented blueprint.
The implementation followed an agile, phased delivery model with embedded support across all technical and operational domains.
Project delivery was structured around iterative sprints in line with the broader Project Gemini roadmap. Falcorp was embedded across architecture, integration, and operations to ensure readiness.
We coordinated efforts with multiple stakeholders including Glu’s internal teams, PPS oversight, and third-party vendors. Our design emphasized API-first, low-code, and process-driven orchestration, with clear handover to Glu’s teams for business-as-usual operations.
We also supported the setup of design authority and structured release management within the SDLC.
Falcorp’s experience in digital insurance delivery enabled a high-impact partnership built on accelerators, technical depth, and future-facing strategy.
We brought deep architecture experience in greenfield insurer environments, leveraging accelerators for content management, API orchestration, and digital communications.
Our track record includes aligning delivery with decoupled, headless architecture principles and preparing systems for automation and AI integration. Falcorp continues to support Glu’s evolution, including CRM expansion, business process management, IoT, and AI initiatives.
What we Achieved
A comprehensive suite of professional services was delivered to design, implement, and support the platform.
Our engagement included strategic advisory, project and delivery management, and UX design. We provided solution architecture and implemented the policy administration system.
The scope also covered claims process design, ECM deployment with document indexing and retention strategies, and a full quality assurance function.
We developed Glu’s digital platform architecture, configured SnapLogic and Alfresco, implemented reporting platforms including Power BI and JasperSoft, and designed API services for core and partner systems.
Additionally, we offered SDLC guidance, vendor collaboration standards, and managed services for ongoing platform support and enhancement.
The project successfully launched a digital insurer with end-to-end digital processing, integrated systems, and a scalable platform for future growth.
Glu Mutual went live as a fully digital insurer with straight-through processing capabilities. The entire policy and claims lifecycle—from onboarding to fulfilment
was digitised. Over ten SnapLogic APIs were implemented, integrating core systems including Sapiens, CRM, PWA, and internal operations. A digital-first, compliant document management solution was established. Reporting was activated via self-service and JasperSoft dashboards.
The platform is architected to accommodate upcoming initiatives including AI, wearables, CRM, and group benefits, with Falcorp remaining a strategic delivery partner.
Adoption
The solution was rolled out across all core business units within Glu Mutual, enabling rapid adoption through seamless integration with their internal workflows and operational teams.
Looking forward
This case study demonstrates Falcorp’s capability to deliver scalable, digital-first insurance platforms aligned to business and technology strategy.
Our work with Glu Mutual illustrates our ability to implement modern, cloud-native platforms in greenfield settings. We provided architectural discipline, rapid enablement, and strategic alignment across automation, AI, and customer-centric operations.
This validates Falcorp’s readiness to support other insurers pursuing lean, accelerated digital transformation using Sapiens, SnapLogic, Alfresco, and JasperSoft technologies.
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