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One of South Africa’s leading Telecoms companies required high-quality support for their Oracle Middleware and online environment. The sales and self-service online landscape consists of 120+ web/mobile applications. Falcorp have been supporting the Telecoms primary online environment since 2006 and have been involved in multiple iterations of enhancements.

key Key Objectives

  • 99.6% Uptime
  • 24/7/365
  • Support 120+ web and mobile apps
  • Manage 3 million mobile and 1.5 million fixed line user accounts
  • Support 1600 Wi-Fi hotspots

client-benefits Client Benefits

  • Easier and faster deployment of new service offerings
  • Improved operational effectiveness
  • Established 24X7 availability of mission critical applications
  • Improvement in response time and resolution SLAs

scope Scope of Engagement

  • Oracle Architect/s
  • Technical Team Leader
  • Application Server and Weblogic Specialists
  • Project Managers

technology Technologies

  • Oracle Internet Directory (OID)
  • Single Sign On (SSO)
  • Oracle WebCache
  • Oracle Application Server
  • Oracle Weblogic
  • Oracle Webcentre Sites
  • Oracle Java
  • Oracle Endeca

deliverables Deliverables

  • Design new innovative services
  • Minimal disruptions
  • Process standardization
  • End to end pro-active monitoring
  • Improved turnaround times in Incidents
  • Improved Schedule predictability
  • Process improvement and management