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Our client’s mobile Top-up and billing app that’s used by 3 million+ users encountered periodic performance issues, users were unable to view their balances and Top-up. Our team had to identify the issue and provide a plan on how the issue will be resolved.

key Key Objectives

  • Create a task team to troubleshoot the problem
  • Identify the performance issue
  • Suggest ways to address the issue
  • Implement approved suggestions

client-benefits Client Benefits

  • A reliable application
  • Improved customer experience
  • No loss of revenue

scope Scope of Engagement

  • Customer Service Manager
  • Senior Weblogic Specialists

technology Technologies

  • Oracle Weblogic
  • Oracle Java

deliverables Deliverables

  • Documented Performance Assessment with findings
  • Performance resolution plan
  • Implementation of solutions to address the issue